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Do you have a question about something? Read through our Frequently Asked Questions and click on them to find the answers you're looking for!

General Questions

1. I am currently using a telephone line and would like to connect to GPRS.
   How does it work?
   What are the advantages compared to the telephone line and
   How much does it cost?
   
2. I am taking over ownership of a business and would like to keep the CellPAD. How do I go about doing this?

CellPAD Queries

1. Are you off-line? My terminal is not connecting.
2. The orange light on my CellPAD is off (Possible GPRS problem)
3. I am getting constant error messages on my machine. What can I do?
4. My CellPAD is dead, there are no lights flashing. What can I do?
5. I have swiped a customer's card and it was rejected. What can I do?

1. How does it work?

Solution:

CellPAD makes use of the Network (Cell Phone) Company's base station infrastructure to securely transfer the information, faster and cheaper than before.

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1.What are the advantages compared to the telephone line and how much does it cost?

Solution:

There is a total monthly cost depending on the type of contract you enter into (see products page)...but at least you know up front what the cost will be.

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2. I am taking over ownership of the business and would like to keep the CellPAD. How do I go about doing this?

Solution:

Please contact the Datalinx Customer Care department on 086 112 655 or sales@datalinx.co.za. You will need to complete a new contract and supply all relevant company information, creditor verification, banking details and most importantly sign the contract.

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CellPAD Queries

1. Are you offline? My terminal is not connecting.

Solution:

Check the lights on your CellPAD and ensure that:

• Power LED > Blue > Constant
• Status LED > Orange > Flashes vigorously
• Network LED > Green > Flash every 3 seconds.

If CellPAD is on, the client can "REBOOT" the CellPAD by disconnecting Power line or pushing the reset button on the side of later models.
Once the CellPAD restarts and the lights are flashing as above then the CellPAD is int he correct mode, please do a test communication on the POS terminal.
If this fails please contact our customer care helpline on 0861 112 655.

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2. The orange light on my CellPAD is off (Possible GPRS problem)

Solution:

• Client must reboot the CellPAD (unplug power or push the reset button).
• Check if the status light responds (flash vigorously).
• If the status light does not respond on the CellPAD, the client must contact the customer care helpline on 086 111 2655.

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3. I am getting constant error messages on my machine. What can I do?

Solution:

• Check if your CellPAD is on.
• Reboot your CellPAD (remove power cable or push reset button).
• Check the lights on the CellPAD when the CellPAD has restarted and in the correct mode, do a test communication on the POS terminal.
• If the machine still gives you an error call the customer care helpline and keep the error slip for easy identification of the possible error.

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4. My CellPAD is dead, there are no lights flashing. What can I do?

Solution:

• Check that power cable of the CellPAD is plugged in.
• Make sure both the plug and socket is switched.

If all the checks has been done and there is still no power going to the CellPAD, contact the customer care helpline on 086 111 2655.

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5. I have swiped a customer's card and it was rejected. What can I do?

Solution:

• Test the machine with another card or do a test communicatios on the POS terminal.
• If this fails please contact the Datalinx Customer Care helpline and have the following information handy:
• Is it a Debit or Credit Card that is failing
• Does this happen with specific cards or bank cards only
• Which cards are rejected and what is the error on the error slip.
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